Return & Refund Policy
Thank you for choosing Corwin Royal Investments. We take pride in providing high-quality laboratory equipment, chemicals, and construction services. We understand that issues may occasionally arise, and we are committed to resolving them professionally and fairly.
1. Eligibility for Returns
We accept returns under the following conditions:
The item was purchased directly from Corwin Royal Investments.
The return request is made within 7 days of delivery.
The product is unused, in its original packaging, and in resalable condition.
Proof of purchase (invoice or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
Chemicals and other perishable or consumable goods.
Custom-built equipment or made-to-order laboratory installations.
Items damaged due to misuse, mishandling, or improper storage.
Products marked as “Final Sale” or “Non-returnable.”
3. Return Process
To initiate a return:
Contact our customer service team at [email protected] or call +254 728 283 850 / +254 727 631 043 within the 7-day return window.
Clearly state the reason for the return and attach supporting documents or photos (if applicable).
Once approved, you will receive instructions for returning the item.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a delivery error or a defective product.
4. Inspection and Approval
All returned items are subject to inspection upon receipt. We reserve the right to:
Approve or reject the return based on the item’s condition.
Apply a restocking fee of up to 15% for non-defective returns.
5. Refunds
Once your return is approved:
A full or partial refund will be issued to your original method of payment.
Refunds are processed within 14 business days after the return is inspected and approved.
In the case of returned items paid via bank transfer or M-Pesa, we may require banking details to process the refund.
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. We will:
Arrange for an exchange, replacement, or full refund at no additional cost.
Require clear photographic evidence or a brief description of the issue.
7. Returns for Construction or Installation Services
Due to the customized nature of laboratory construction, mobile lab projects, and renovations:
Payments for services already rendered are non-refundable.
Any issues with workmanship will be addressed through after-sales service or repair, in line with the agreed project terms and warranty.
8. Contact Us
For any return, refund, or warranty concerns, please contact:
Corwin Royal Investments
📍 Kianjoya House, 1st Floor, Office Suite 10, River Road & Kenneth Matiba Junction
📍 Vision Plaza, Mombasa Road
📞 Tel: +254 728 283 850 / +254 727 631 043
📧 Email: [email protected]
Corwin Royal Investments — Committed to Customer Satisfaction and Product Integrity.